Access Storage - Leaside
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Bianca at the front desk is very sweet and helpful.
Amazing experience with Access Storage! Super super friendly staff, reliable, good location, new facility so I had no concerns leaving my belongings! Would definitely return.
We used the storage for about 3 months during our move to a new home. The facility is new, tidy and secure. Best of all was the customer service provided by the staff and more specifically Bianca, who was amazing. She is very professional, supportive and attentive to customers’ needs. Overall, this was our first experience with an external storage facility and we can definitely say that Access Storage – Leaside exceeded our expectations.
I had the pleasure of being introduced to the Access Storage folks, who are new to our Leaside neighbourhood. I am now a happy customer.
The facility itself is impeccable, but it's the helpful and professional staff that ticked all my boxes. Customer service reigns supreme here!
But really, when you get right down to it, they are excellent problem solvers throughout the process. Especially one of the staff, Bianca, who excelled in giving me a great experience during my transition of moving from one home to another.
Oh yes, the spotlessly clean bathroom also gets a 10 out of 10!
I have nothing but great things to say about this facility. It is new, very clean and well kept facility with lots of choices of units (especially lots of great drive-up unit) and good security. I found the staff to be extremely well informed and helpful; Bianca in particular was a superstar and very enthusiastic and professional in assisting me. I was thrilled to find such a great facility at such a convenient location.
this storage facility is quite new, with good choices of units of various sizes. We chose it because of its convenient location, reasonable pricing and good service. We worked with Bianca who was very nice and professional throughout the process.
It was a good experience from the start. I got good service, fair prices, and a clean locker that suited my needs. However, when it was time for me to use the free rental van, things went a bit sideways. The rental location up the street, Discount, didn't have the right info from Access and was ready to charge me for the rental, most likely knowing full well that it should be free. There was no attempt to try and sort the matter until I pushed for it. So I needlessly had to waste over an hour in that little tiny hole, that was disgusting and disheveled like an outhouse in some foreign place. Instead the businesses at hand taking care of me, the client, I had to hold their hands and tell them what to do and how to fix the issue. I could’ve done without this nonsense, although it’s not something new to me since for one reason or another businesses seem to think they don’t need to lift a finger theses days to keep their clients. Maybe because there’s more of us then them. I asked for some sort of compensation for all the frustration I had to go through with no avail. Anyhow I got the job done, moved my stuff there and that’s that. So, conclusion is, good storage facility, don’t hold your breath for smooth transactions, and keep your stuff covered with a drop sheet from the dust.